SITA - The number of travelers is increasing exponentially

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The numbers all speak of an explosion in the number of passengers at airports for the next twenty or thirty years. It is certain that the number of travelers is increasing exponentially. People’s service requirements too. With aging infrastructure coming to saturation or new projects springing up of the ground, the airport is constantly questioning itself to always offer the best of services.

In an article published by, SITA unveils the 10 forecasts which - according to the company - will transform the experience of travelers at airports. And we can make ours the forecasts provided. What is certain is that they focus on the passenger journey. It takes its place at the heart of the system to transform the airport into a place of relaxation and leisure, more than the compulsory and restrictive stage before the holidays.

Constraint number 1: going through security checkpoints and borders

These tedious processes seriously undermine the patience of travelers. New baggage scanning technologies are already available to reduce the constraints caused by these checks. EDS C3 technologies provide 3D images of the contents of suitcases and therefore do not require liquids and electronic objects to be removed from the luggage. Our company assists several airports in their transition of their EDS to standard 3.
Facial recognition and artificial intelligence systems will make it possible to simplify security checks tomorrow by identifying people as soon as they enter the airport. The system is already being tested in several airports.
The emergence of the GDPR and the global desire to give users back the power over the information they share has come to set up new practices concerning the management of personal data.

Constraint number 2: Getting to the airport

These are all the organization and preparation of the trip being redesigned to better serve the traveler. Leaving your luggage near your home to find it upon your arrival, reaching more easily the airport from the city and vice versa, but also making the airport a place capable of generating income other than the ones coming from current sources (the parking, rethinking duty free…). As for transport, airports are already reflecting on the mobility of tomorrow and developing innovative solutions to facilitate the connection between the city and the airport. Groupe ADP and RATP have joined forces to develop vertiports which will be used to host the VTOLs of tomorrow.

Constraint number 3: the vagaries of airport operations

New technologies are directly helping airport management at all times. APOC (Airport Operations Center) solutions for a single airport command are implemented to guarantee optimal operational efficiency by bringing all the systems together in a single place for real time data processing and event management. This is the case at Paris-Orly Airport and Paris-Charles de Gaulle Airport but also in Muscat in Oman where these centers are already in operation, systems developed by Groupe ADP. The airport is a system of systems!
The article from goes even further by anticipating the extensive collaboration between the various entities present on the airport territory, but also by placing artificial intelligence as the leading player in better operations.
We can also talk about the automation of the airport for more efficient communication between the various systems. This automation is gradually being implemented. RFID technologies for luggage, for example, already allow better management of the system.

The fact is clear, the airport is constantly evolving for the well-being of its users. Trends to watch closely as you think about what your airport will be like tomorrow.

SITA - The number of travelers is increasing exponentially

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